Frequently Asked Questions

Yes, an account is required to make purchases on our eCommerce site. Access is available to existing Pro Chem customers. Once your account has been reviewed and approved, we will provide login credentials so you can begin ordering online.

You can view and update your account details by logging into your account and visiting the “My Account” section. There, you’ll be able to manage your contact information, shipping addresses, and other account settings. If you need assistance or are unable to make certain changes, please contact our team and we’ll be happy to help.

Click the “Forgot Password” link on the login page and follow the prompts to reset your password. If you don’t receive the reset email or need further assistance, please contact our team and we’ll help get you back into your account.

Please contact our team to request a return authorization before sending any items back. We’ll review your request and provide instructions on how to proceed.

We accept major credit cards for online purchases. If you are an approved Pro Chem customer, you may also have the option to pay using your established account terms. Please contact us if you have any questions about payment options.

Cookies are small data files stored on your device that help our website function properly and provide a better user experience—such as keeping you logged in and remembering your preferences. Yes, cookies need to be enabled in your browser to use key features of our site, including logging into your account and placing orders.